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Why are we returning to the office? Gradual hybrid process and mileage How Catalyst Miami and building management are complying with government guidelines Cleaning and sanitation process Changes to the work environment, including room availability, relocation of desks, etc. Protocols for staff, clients, and visitors Internal and external meetings, hosting of client events, and visitor access Client in-person appointment scheduling protocol What will be available or supplied, especially food and beverages? Instructions for bringing equipment (laptops, chairs, etc.) back into the office and sanitation requirements Homestead office

Client in-person appointment scheduling protocol

Answer

Review of in-person changes during appointment confirmation call:

  • Masks required
  • Maximum 1 person allowed per appointment. If you need to bring a child or extra person for assistance, please inform us ahead of time.

If a client shows up unannounced or without an appointment:

  • They will have to be turned away for capacity and safety measures, but we can refer them to our intake coordinator to connect them with a coach and set up a specific appointment according to their needs (virtual or in-person).

Questionnaire (on tablet):

  • COVID test result > Proof
  • Vaccination card
  • Traveled in the last 30 days?
  • COVID symptoms in the last 24 hours?

Time frame: 

  • 30 minutes in between appointments to disinfect/prep (scheduling/intake is aware of this and will be done in advance)

Maintain a record of anyone at the office for:

  • Temperature
  • Have you felt sick in the last 24 hours
  • Have you been coughing or sneezing
  • Track who has been at the office
  • Have you been in a crowded environment

Roles

  • Who will be enforcing the rules: Everyone